Refund policy

Updated October 24, 2026

Begin with a return request

Contact support@pazmiri.com within 30 days after delivery to request a return. Give your order number, the item or variant and the reason, with relevant photographs. Wait for authorization and the correct return instructions before posting the goods. A dispatch label or sender address is not a return address unless support confirms it.

Condition of a change-of-mind return

Keep the item unused, unworn and unwashed, with its original labels, packaging, accessories and supplied parts. Where permitted by law, personalized or custom-made items, perishable goods and opened hygiene-sealed or intimate-use goods are excluded from change-of-mind returns. These exclusions do not remove remedies for defective, unsafe, damaged or incorrectly supplied goods.

Return postage and original delivery charges

For an ordinary change-of-mind return, the customer arranges and pays for return postage. Original delivery charges are not refunded in that case unless law requires otherwise. For a verified wrong, faulty, damaged or incomplete order, we provide an appropriate remedy and cover reasonable necessary return postage when a return is required. Contact us before incurring those costs. A free return label is not promised for every return, and no restocking fee is charged.

When an order is wrong or damaged

Report the issue promptly, retain the goods and packaging, and send clear evidence of the problem with the order number. We may need photographs of the product, parcel contents, outer packaging and shipping label. Following review, the remedy may be a replacement, refund or another lawful solution. Do not discard goods before instructions unless keeping them would be unsafe.

Review and refund timing

Returned items are inspected after receipt. Once the return is inspected and approved, we process a refund to the original payment method within 5 business days. The bank or payment provider may need additional time to show the credit. If a return is declined or a deduction is permitted by law, we explain the reason. Contact support if an approved refund has not appeared after the provider’s normal posting period.

Exchanges and order changes

For another size or option, arrange a return and make a separate purchase after checking availability. Ask for cancellations or address changes as soon as possible; we can make them only while the processing stage permits. No fixed hourly cancellation window is guaranteed. Once dispatched, the return procedure applies.

Unclaimed or refused deliveries

A refusal does not automatically cancel a purchase. Contact us so the parcel can be traced and the next steps explained. Where lawful, actual re-delivery or return-to-sender charges caused by an incorrect address, refusal or failure to collect may be payable by the customer. Refund review takes account of the final shipment outcome. Nothing in this policy removes mandatory consumer rights.